Refund Policy

1. All Sales Are Final

We do not offer refunds for:

• Change of mind
• Dissatisfaction with results or outcomes
• Emotional impact or relationship consequences
• The target person not responding / not adding back / ignoring
• The target person blocking, restricting, or reporting the creator account
• Platform issues outside our control (TikTok/IG/Snap outages, restrictions, etc.)
• Delays caused by order volume, creator schedule, or platform limitations
• Failure to read the Terms & Conditions / Refund Policy
• Late submission of required details (forms/surveys/scripts)
• Incorrect usernames, wrong platforms, wrong contact details, or inactive accounts provided by the customer

2. When Work Is Considered "Started" (No Refund)

Work is considered started when any of the following happens:

• We review your submission and begin planning/scripting your order
• We begin contacting or attempting to contact the target person
• We begin writing messages, strategies, or analysis (Rizz Assist / reports)
• We begin recording or producing a Custom Video
• We provide access to a digital product (download/link/email delivery)
• We schedule / queue your shoutout for the next available stream

Once work has started, refunds are not available (unless required by law).

3. What Counts as "Delivered / Completed"

Your order is considered delivered/completed when the relevant service action occurs, even if the target person does not respond.

Loyalty Tests (On-Stream / Off-Stream / Premium)

A loyalty test is considered complete when an attempt is made to contact the target person OR the test interaction is carried out (on-stream or off-stream) AND the target person has up to 7 days to add back/respond (if applicable). No add-back/response within 7 days still counts as a completed test.

Shoutouts + Pinned Comment

A shoutout order is considered complete when Gruxey shouts out your username live on stream AND/OR we attempt to pin your comment during the stream.

Custom Videos (Cameo-Style)

A custom video is considered complete when the video is recorded and delivered privately via link/file.

Rizz Assist / Analysis / Reports

Complete when the deliverable is sent (messages, plan, breakdown, report), even if you choose not to use it.

Digital Products (Guides / Bundles)

Complete when download/access is delivered (email/link/access page), regardless of whether you open it.

4. The Only Situations Eligible for a Refund

A refund may be approved only if all of the following are true:

• No work was started (see Section 2), and
• No delivery occurred (see Section 3), and
• We confirm we made no attempt to fulfil the service.

We may also correct billing errors such as duplicate charges for the same order or payment processed twice due to a checkout error. Refunds are reviewed case-by-case and are not guaranteed.

5. Situations Where Refunds Are NOT Provided (Common Cases)

Refunds will not be issued for: wrong/inactive username, wrong platform, wrong details submitted; the target person not responding or not adding back; the target person blocking/restricting/reporting; the account being private/restricted/unreachable; customer missing the livestream; customer dissatisfaction with the outcome; platform limitations or technical issues outside our control; late submission of details causing delays.

6. Delivery Timeframes (Not Grounds for Refund)

All delivery windows are estimates, not guarantees. Delays may happen due to:

• High order volume
• Creator schedule
• Platform restrictions or technical limitations
• Incomplete customer info

VIP/priority upgrades provide priority handling, not a guaranteed deadline.

7. Digital Products & Bundles

All digital products are:

• Non-refundable once delivered
• Licenced for personal use only
• Not to be redistributed, resold, or leaked

8. Chargebacks

Filing a false or fraudulent chargeback is prohibited. We reserve the right to dispute chargebacks, provide evidence of service completion, and restrict future purchases for customers who commit payment fraud.

9. Fixing Mistakes (Usernames / Details)

If you notice you submitted incorrect details, contact us immediately at support@gruxey.net. If work has not started, we'll usually correct it. If work has already started or an attempt has been made, you may need a new order.

10. Contact & Refund Review Requests

To request a refund review (valid reasons only), contact: support@gruxey.net

Include:

• Full name used at checkout
• Email used at checkout
• What you purchased
• The issue (brief + clear)

Refund reviews can take up to 5 business days.